CONTACT US

Contact Us

We will be closed on Monday the 28th of May, but open again on Tuesday 29th of May at 8:30am, business as usual. 

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Out of hours emergency

In the event of a practice property claim outside normal business hours, please contact the relevant insurer’s helpline below.

Complaints

Our aim is to always provide our customers with a first-class service, however, in the event of a complaint, please contact our Complaints Manager, on 01438 730210 or email complaints@miab.co.uk.

Please note, if your Insurer is a Lloyds syndicate, and you remain dissatisfied with the response that you receive from us, you may if you wish, refer your complaint to Lloyd's. Lloyd’s will investigate the matter and provide a final response. Lloyd's contact details are as follows:

Complaints
Lloyd’s
One Lime Street
London
EC3M 

Email: complaints@lloyds.com
Telephone: +44 (0)20 7327 5693
Fax: +44 (0)20 7327 5225
Website: www.lloyds.com/complaints

If you cannot settle your complaint with us, eligible complainants may be entitled to refer it to the Financial Ombudsman Service (FOS) for an independent assessment. The FOS Consumer Helpline is on 0800 023 4567 and their address is Financial Ombudsman Service, Exchange Tower, London E14 9SR. Website: www.financial-ombudsman.org.uk.

Consumers wishing to complain about a policy sold online or by email, can register the complaint using the Online Complaint Resolution platform (ODR) at http://ec.europa.eu/consumers/odr.

9 Walkern Road,
Stevenage,
Hertfordshire,
SG1 3QD

Our office hours are
Monday to Friday: 08.30 - 17.30