"I have been a customer of MIAB for a number of years, for Buildings and Contents Insurance and Locum insurance. I have always found the service to be excellent, with the Advisers understanding my requirements and giving good advice. Quotes have always been competitive, and when claiming the process has been quick and easy. I have always found the Advisers to be very friendly, and my emails and queries are always answered quickly. I would have no hesitation in recommending MIAB to any practice for their insurance needs.”
"I want to say a big “thank you” to you [Abby] personally and to your team for all your efforts in providing us with a competitive quote which provides best value for money. You did the same for us last year when you advised us of the benefits included in the policy provided by MIAB when compared to other insurers. Many thanks again for your efforts, time, patience, and for your valuable advice while working on our case."
Exemplary service from MIAB, and a masterclass in customer management
"As customers we are always quick to complain, condemn and criticise, but far slower to praise, complement and appreciate excellent service. I experienced exemplary service from MIAB, but especially from Caroline who I felt treated me as a valued individual rather than a set of digital data.
From when I was made aware of the possibility of claiming for my illness in 2017 - in a far from straight forward situation regarding loss of revenue involved in my absence - I have felt that Caroline did absolutely all she could to investigate, explain and justify a settlement for myself. At the final outcome the figure was modified, but I got a straight forward explanation as to why this had happened and an apology for inadvertently misleading me if an alternative outcome had been expected. It was a masterclass in customer management as I felt I was always treated in a friendly manner with the utmost professionalism to achieve a successful outcome.
Caroline is a credit to your company and the overriding reason that I will continue my dental insurance with your company. Thank you very much for all your help it was, and still is, much appreciated."
"I have used MIAB for our Practice Insurance for several years, and have always found that James Pearce - the Insurance Adviser who deals with our account - has provided us with clear and concise information. James has a good knowledge of the cover on offer and is able to advise on our needs. The renewal process has been made easy by the fact that we are contacted in plenty of time to discuss our requirements and to compare quotes with other companies. On the occasion when we have needed to contact MIAB regarding claims the process has been easy and problem free. I would definitely recommend MIAB to other surgeries."
"We have used MIAB for a couple of years now and they have always been very competitive in price. The service is excellent, and on the occasions we have made a claim it has been executed quickly with straight forward, quick, and simple information requirements and a speedy resolution or payments. I have always been confident in their ability to advise and ensure that the practice is getting the best cover in its policy for our circumstances and services. The team are always friendly and helpful, and they provide numerous ways in which to contact them for help, support or advice. This is why we continue to use MIAB year after year."
"We have been insured with MIAB for many years and have always found them and their Advisers to be exceptionally helpful. This was clearly demonstrated a few years ago when a car was accidentally driven through the reception wall adjacent to our car park. Within a relatively short period we were operationally, and all of the insurance safeguards kicked in."
"MIAB are a great provider to go with. They offer very reasonable rates for insurances, and are very honest in regards to what will and will not work best for your business. They explain everything in detail so anyone can understand what your policy is all about. Highly recommend them as a company and very satisfied with the level of customer service. Our Adviser was James Pearce and he was fantastic."
"Thanks to MIAB's flexibility and understanding, I have been able to take out an insurance policy for professional indemnity that fully covers all roles within my portfolio. As an independent prescriber practicing in the NHS in a GP practice, and also privately within community pharmacy and travel clinic, I was struggling to find a policy that combined all my roles. MIAB were most comprehensive and flexible to give me a bespoke insurance that means I am fully confident within my practice."
“Paula has been fantastic in supporting me with choosing the correct Income Protection, Critical Illness and Life Insurance covers to protect my mortgage. She is so thorough, patient yet persistent, and friendly. Her knowledge on all products is outstanding, and she was able to answer any questions that I had for her to reassure me, and to find the correct product for my individual circumstance and within my budget. I have confidence in that the products that I have secured with Paula’s help, and I feel that I received ample information to help me to make my decision. She gave me personal advice and felt she had my best interests at heart throughout the process. She was flexible to call me back at regular time intervals so that I had sufficient time to read and digest the information that she had provided for me to help me to come to a final decision. I would trust Paula and MIAB with any future policies that I need or any questions that I have. I have even recommended you to my friends and family members! Thank you for your first class friendly service and for all your time and efforts and conversations!”
"The renewal process has been a smooth straightforward one again this year with all information detailed and clear. When comparing quotes, Stephen pointed out the difference within the key benefits of the policy with MIAB and the alternative supplying quote company which established for the practice it’s worth paying a little extra for a lot more cover."
"Based on Anmol's professionalism and impressive knowledge of his product, combined with a saving against our current provider, we have chosen MIAB with confidence!"
"I have always found MIAB and their Advisers to be professional and knowledgeable. They go through all the information around the policy you require in great depth but in a way that is understandable to the lay person. I have been happy renewing the business insurance with them now for several years and feel I always get a good quote from them. I have not as yet been tempted to go elsewhere for our policy cover as MIAB provide everything we need and are very easy to talk to. We have had cause for a previous claim that was handled and dealt with very quickly and that I am very thankful for. I would recommend MIAB and have actually done so to my colleagues who run practices in the Lancashire area."
“Hannah Wells, Tanya Bedford and Caroline McShane handled every contact from me with respect and professionalism. They supported me through a very difficult time at the practice and made this process a lot less stressful. Your product and the service we received from your colleagues guided and supported us through a process, during a time of unprecedented pressure in the practice.
Without this policy in place our practice would not have survived the financial pressure of losing a GP Partner.”
"Monty is always cheerful and positive. I asked him to find run off cover for our policy after the insurer quoted an excessive premium to renew. Monty approached a couple of underwriters and got me a response in a couple of days. We were so pleased with the quote that we bought and paid for two years up front."
"Once again many thanks for all your help with this tricky matter, you have been an absolute star. Your positivity has been a breath of fresh air!"
"I am very happy with the service that MIAB insurance provided, particularly Abby Thynne. She was super efficient in finding our surgery the best insurance cover for our needs at the best price. I was so happy with the service I passed on Abby's contact details to one of my colleagues who is also looking to renew her Surgery Insurance."
“Chan at MIAB has been great in getting a quote for my extended scope of practice as a clinical pharmacist within two days prior to renewing with my existing provider, saving me over £1000! Would highly recommend MIAB for insurances in the healthcare sector."
"I would endorse MIAB to anyone. The speed and efficiency of the process has been great. I really liked the email received prior to the telephone appoinment which gave me a list of the information that was going to be required, this helped speed things along. Overall our saving on last year is approximately £500, and we have better cover."
"James Brooke from MIAB was extremely professional and understood our needs at the Practice. We had left it quite late to renew our policy, but this was no problem for James. He worked hard to make sure we had the appropriate cover with a very tight deadline. I would recommend MIAB they don't hassle you like many other insurance brokers."
"'MIAB have consistently offered us a very competitive quote. All the team members I have communicated with have been very professional, friendly, knowledgeable and always quick to respond. I would highly recommend MIAB."
"I spoke to Abby Thynne who was very pleasant to deal with, and compared to other companies from whom I’d obtained quotations to renew the Surgery Insurance, Abby was able to answer and explain all my questions and queries in an understandable and concise manner. In my experience Abby is an asset to MIAB and I would have no hesitation in contacting her again for help or assistance."
"We have used MIAB for several years now. They offer cover specifically designed for our business and their quotes have remained competitive. We have been impressed with the service we have received. They provide expert Advisers who take care to discuss the needs of the business before cover is taken or renewed. Helpful staff are always available and deal with any matters promptly and efficiently. We are grateful for their expertise."
""The cover is exceptional, lots of extras and additional areas of cover that other companies don't offer""
“Thank you MIAB for making my insurance renewal so swift and simple. The initial quote was much higher than previous, I got a comparison and you were able to bring the quote back to a reasonable amount for the cover received. The cover is exceptional, lots of extras and additional areas of cover that other like for like companies don’t offer.
The customer service is great, staff are very helpful and don’t make a big deal of anything, saving me time and effort in ensuring the surgery is covered well and at a reasonable cost.
I would highly recommend MIAB to any practice manager looking to insure their surgery. Thank you for a great service!"
"The customer service that I got from using MIAB was exceptional, Monty who dealt with me was very professional and I felt at ease telling him certain details within the application. The quote I received, and went ahead with, was the best I’d had so far and I’m over the moon!"
"All the staff I have ever spoken to in my dealings with MIAB over the years have been well informed about their product, efficient and polite. I transferred my Business Insurance over to them as their prices were lower than my existing provider at the time. For a few years I would ring around when my renewal was due to compare quotes, but MIAB were always the most competitive so I don't both giving myself that headache anymore. I have no hesitation in recomennding them."
"Thank you for setting up the insurance for MX Pharmacy. It was with ease and efficiency that the insurance proposal was handled and the advice you gave, enabled MX Pharmacy to make an informed decision."
"I have had some difficulties with Insurance in the past, but with MIAB, making a claim is straightforward, no fuss and all queries are dealt with quickly"
"I always find MIAB to be very helpful - if the staff member I speak to in the first instance cannot help, they pass the matter onto someone who can. Email communication helps to resolve incidents quickly and efficiently, with phone contact adding the personal touch where necessary. I have had some difficult interactions with some Insurance Companies in the past, but with MIAB making a claim is straightforward, no fuss and all of the queries are dealt with quickly. Thanks for all your help."
"For the second year running my practice has received an excellent service from MIAB when purchasing GP Locum Insurance. The Advisers are knowledgeable and are always willing to go the extra mile to get the best deal possible. It's been my experience that nothing is too much trouble for them, especially in terms of resolving queries. I would highly recommend using MIAB."
"We have been using MIAB for quite a few years now and we do not tend to look anywhere else for our Insurance as we find the service excellent year on year."
"I would recommend MIAB and Anmol to tailor a policy to the individual needs of a practice at a competitive price"
"Anmol was extremely helpful in ensuring we got a policy tailored specifically to meet our needs. He was informative, knowledgeable and made the process an easy one. He was available to discuss any questions I had and was very professional and friendly. I feel very assured that if we are unfortunate enough to have to make a claim on our policy, Anmol will be there to help and guide me on the process. I would recommend MIAB and Anmol to tailor a policy to the individual needs of a practice at a competitive price."
"My situation was unique, and without this indemnity cover I would not have been able to restart my work as a GP"
"I am extremely happy and satisfied with the service Monty (Montrose Bill) from MIAB provided to me when I was looking for indemnity cover from a few sources. Monty was very professional and prompt in dealing with queries and was even happy to talk to a member from MNHS England to sort out queries about my indemnity. My situation was unique and without this indemnity cover I would not have been able to restart my work as a GP"
"We have been pleased with the renewal process of our business insurance with MIAB. This can sometimes be a very long winded, and time consuming to make sure that you are getting the right insurance. But this was certainly not the case with MIAB. We were taken through each step which made our renewal quick and easy. The staff are friendly and efficient, and we would recommend them [MIAB] to other businesses without hesitation."
"I am very happy to say that the service we got from you [MIAB] was excellent. You were able to explain the importance of the various aspects of cover and work with us to ensure that our two surgeries were optimally protected. We had previously been with [competitor], and after receiving a huge increase in premiums for one of our surgeries, asked you for a quote. You gave us a great service and a much reduced quote for that surgery, so that when the second surgery premium renewal was due, we asked you for a quote and you have not let us down. I am now paying less for both surgeries and have far better policies to boot! Good outcome."
"Overall great service from MIAB, and especially from Montrose Bill. Quick, effiecient, and responsive communication. He was able to offer me a bespoke Indemnity package tailored to my skill set and working environment. Indemnity Insurance can be stressful to sort out, but Montrose made it stress-free."
"Paula was absolutely brilliant. She is always friendly but professional. We had a lot of policies to go through and she was very patient going through everything in fine detail. When on of the policies came back at a higher price than anticipated, she went straight back to the drawing board and came up with another quote which suited our needs. We first started using MIAB for our insurance quotes just over two years ago. Paula was the first person we spoke to and I like the fact that she has dealt with all of our queries since. It's great to have consistency and deal with a familiar person each time. Many thanks Paula!"
"The service and communication I have received from you [MIAB] directly has been excellent. You provided me with several options and ensured I was fully aware of the pros and cons of each. You also ensured I was aware of the competitors policy and what we would lose/gain.
I would definitely recommend you in the future, and hopefully one day return."
"When it came to renewing our dental practice insurance we decided to try a few new providers to ensure we were getting the vest value for money. After being introduced to MIAB, not only were we very impressed with Abby's insight into the runnings of a dental practice, she [also] understood the needs of a specialist Dental Practice and tailored a package to suit us. Even better she was able to beat our previous provider."
'I would like to thank MIAB, with particular thanks going to Anmol our Insurance Adviser, for the professional, helpful and friendly service they have provided. He is always willing to help in any way that he can, this is not something you can say about every Insurance Adviser elsewhere. I moved my service to MIAB because of their reputation for providing good customer support and they have exceeded my expectations. Having started by enquiring about Locum Insurance I have now also moved our Surgery Insurance over to MIAB as well because of the excellent service I have experienced. Long may this continue!'
“I’ve known of the MIAB for some time, Rob, Monty and others clearly have a good understanding of primary care.
When our surgery insurance renewal was due, MIAB were one of the first brokers that I thought of and I am glad I did. Their quotation and proposal was highly competitive and the scope and level of cover were excellent. From start to finish, the process of organising a proposal and quote was efficient, we had a time slot booked at our convenience (approx. a week in advance). Abby who called was already aware of the particulars so I did not have to spend ages repeating the details. I was very impressed by the scope and detail of cover – which included breakdown (if within 10 years) of our vaccine fridge. In the previous week I had to order a new one, which if we were at the time with MIAB would have been covered
The Key Persons cover was a core feature of our decision.
I also find their documentation, relatively easy to follow, which is unlike most of the legal jargon we find with insurance products. All in all delighted with the service we have received. Customer service and communication has been exceptional. I Highly recommend to all GP Practices who are due a renewal to consider MIAB.
"We have been using MIAB since January 2017 and are very happy with the quality of service they have provided us, especially when our surgery roof leaked due to a heavy storm last month. I found Caroline to be very well-mannered and courteous; she helped and explained everything throughout our claims process. Highly recommended!"
"I was looking for a better rate for our Dental Nurses Indemnity Insurance in 2017 and eventually settled for the policies arranged by MIAB. As I was impressed with their [MIAB's] service last year, we renewed all policies again in 2018.
[It was] all arranged very quickly and efficiently and very helpful with any queries I may have had. All policies paperwork were sent via e-mail which made it easier for me to pass on to the relevant nurses for them to check and confirm the details were correct. A new policy was also created to coincide with the renewals.
Very happy with the customer service and would recommend them."
"MIAB have been a great company to work with. The team has been very helpful over the phone, quick to respond to emails and claims have been dealt with very efficiently. Thank you!"
"With regards to the service, I would say that I am very happy with it. I was contacted well in advance of the renewal date and the service I have received throughout has been prompt, courteous and efficient."
"Paula recently helped me and my wife to switch to another company for Private Medical Insurance cover. Despite this being a challenge and difficult, Paula managed to achieve our goal and saved us a lot of money!
Paula works very hard and is extremely supportive and cooperative. She does not give up and because of her knowledge and skills in the field, manages to assist you and fulfill your needs to your satisfaction.
She communicates regularly and works within the time scale without causing any anxiety or stress to yourself. She will take on board the task and see it through successfully.
Most of all, she comes across warm, courteous and very kind."
"When our Surgery Insurance was due for renewal, I received a call to make a convenient telephone appointment to discuss our renewal. Our appointment was confirmed and took place on the time and date agreed.
I found James to be very courteous and polite, he explained everything well. We have used this company for a number of years and have always found them helpful and prompt, also the cost is very good for the cover we receive."
"I have found the company and the representative very helpful and easy to work with. They were fast and efficient, and the information provided was accurate.
I would definitely recomment MIAB."
"I am very happy with the service you have provided us, especially the prompt responses via telephone and email.
We know we can always contact you if we have any queries regarding our Insurance and that is very much appreciated. Thank you."
"I would like to thank you for dealing with our renewal so promptly and efficiently. The service that you provided is so efficient, and clearly laid out with competitive prices.
I feel that this makes the whole process less intimidating for a small business like ours, which means we are more likely to renew, as we have done for another year."
"Thank you for all of your help in ensuring we have the correct cover in place for our Practice and being available to answer our questions.
We are very happy to stay with MIAB for our Surgery and Locum Insurance."
"I have been delighted with the support I have had from Paula at MIAB.
She sent me my annual review document for my Income Protection, we then discussed how we could improve my policy and she supported me through the process of obtaining a new and improved policy which is now in place.
"I have been using MIAB for many years, and usually deal with James for my Practice Insurance.
He is always there at the end of the phone to help me with any questions or problems I may have with my Surgery.
I feel I can trust him to find the right Insurance for my needs and this enables me to concentreate on other areas of my business. Thank you."
"Thanks again for your efficient service, we have been very pleased with the service for our Practice Insurance cover for the past three years. Our MIAB adviser is completely knowledgeable in his profession, very articulate and 100% reliable. I would definitely recommend MIAB to other Practice Managers."
"As a busy Practice Manager, the headache of renewing Locum Insurance is something I've come to dread over the years.
Our renewal for this year was particularly complicated given that the Practice required a benefit driven policy which compliments the new, enhanced NHS cover, plus we have had, and anticipate further staff changes over the next 12 months.
From the initial quote stage Anmol at MIAB was extremely efficient; he assessed and understood our needs very quickly. He demonstrated a thorough understanding of our existing product (a different Locum policy from a different provider) and was able to advise me on the differences and benefits of the product he had selected for us.
I was struck by how quick and easy Anmol made the quote process whilst still feeling that he had been very thorough and understood our needs. The quote he provided was competitive and Anmol was very happy to explain the breakdown of the different elements of total price whilst allowing me the option to review or adjust these elements to tailor the cover to our precise needs while also staying in control of the costs.
We accepted MIAB's quote and the process from quote to policy inception has been painless and easy. Anmol was fantastic to deal with from start to finish and demonstrated a real understanding and appreciation of our time, our cover and our business. It is very much appreciated."
"MIAB have served me well over the last 5 years providing my Locum Insurance cover. They have without fail, always provided a high quality and efficient service with excellent communication, and their staff are a credit to them. Their rates are competitive and the service is exceptional. I would highly recommend them, thank you for your help."
"The Neville Family Medical Centre has received it's Insurance from MIAB for a number of years now, and we have always received an excellent service from all it's representatives that we have dealt with.
We value MIAB's professionalism, the specialist knowledge of the sctor and of course the competitive quotes received.
Thank you to both you and the team for the service, and the continued relationship between our organisations.
I have no problem in recommending MIAB as an Insurance provider to other medical providers."
"We have used MIAB for a number of years and always found them to be very helpful and easy to deal with. James is always professional and their prices are competitive. I would have no hesitation in recommending their services."
"MIAB provided a very professional, efficient and helpful renewal of our Surgery's Insurance."
"I totally agree that we are quick to receive and manage complaints and feed those back to drive service improvements, but unfortunately the 'good' stories tend to be fed back less often.
The service I received from Stephen has changed my whole morning! I have to be honest and say it's not often I am 'blown away' with great customer service, but I really was today!
I knew I had to sort out the query regarding an automatic Insurance cover that had been added to our telephone system by our leasing company without our knowledge and I was preparing myself for an uphim battle. I phoned MIAB and got through to Stephen who immediately know what I was talking about, and had experienced a similar situation previously, he even knew the name of the 'insurance company'.
He took control, reassured me and was a genuine pleasure to talk to! This only took a few minutes and I am extremely impressed with his attitude and professionalism. Thank you!"
"I would like to say that we have always received a friendly, helpful and knowledgeable service from MIAB. We are always contacted by MIAB in plenty of time to arrange cover."
"I have received a very professional, to the point service from MIAB. James was punctual in contacting me at the time arranged, we went through the details of cover, highlighting new legislative changes and suggesting changes where appropriate. I was given time to consider the quote and give back more detailed information to make the cover as accurate as possible. I highly recommend MIAB for my Dental and Medical colleagues."
"I was very pleased with the service regarding our Practice Insurance. We were with a different provider, however I have previously used you before at a previous practice and have always been very happy with your service so we moved over to yourselves. It was most satisfactory, it was very efficient and suited our needs perfectly, I would definitely recommend you."
"I've known of MIAB for some time, Rob, Monty and others clearly have a good understanding of Primary Care. When our Surgery Insurance renewal was due, MIAB was one of the first brokers that I thought of, and I am glad I did.
Their quotation and proposal was highly competitive and the scope and level of cover was excellent. From start to finish, the process of organising a proposal and quote was efficient, we had a time slot booked at our convenience (approx. a week in advance). Abby who called was already aware of the particulars so I did not have to spend ages repeating the details.
I was very impressed by the scope and detail of cover - which included breakdown (if within 10 years) of our vaccine fridge. I had just in the previous week had to order a new one, which if we were at the time with MIAB would have been covered.
Along with the Key Persons cover, was a core feature of our decision. I also find their documentation, relatively easy to follow, which is unlike most of the legal jargon we find with insurance products.
All in all, delighted with the service we have received. Customer service and communication has been exceptional. Highly recommend all GP Practices who are due a renewal to consider MIAB."
"My experience with regards to my Surgery Insurance renewal has been positive. Also a recent claim that I made was dealt with quickly, and I received the full reimbursement requested within 5 working days of making the claim, which was enormously helpful."
"You gave a fair quote with specialised terms specifically for us. It was all very good and I would recommend you, thank you very much."
"You have always provided us with a first class service. Even though we have changed our minds on a few occasions about the level of insurance that we wanted, each time you have accommodated us with a quote in a timely and very helpful manner."
"It was very easy, I received the quote and passed it to the Doctors for approval, very simple. You have always been very professional with the way you have communicated with us, thank you."
"10/10 I found MIAB to be very satisfactory, I was very impressed with you all. It was all very clear, and the policy is value for money, it covers everything we need. I have already recommended you to a number of practices due to the level of cover you offer."
"I can only praise the service, our renewal is due just after the New Year and due to so much going on I had almost forgotten. If it wasn't for the helpful reminders and prompts from MIAB during a difficult time of year I would have missed the renewal, I am more than grateful and would recommend you."
"You have always provided speedy and efficient responses, we are happy with all aspects of the cover and service, I would recommend you."
"We have used MIAB as our main Locum Insurance provider for several years now. I always obtain three quotes at renewal, and they invariably easily beat the closest rivals.
Unfortunately I have had to claim twice for different clinicians over the last two years. I am very pleased to report that on both occasions MIAB dealt with our claims quickly and efficiently. A named claims expert is appointed as a point of contact, and that person guides you through the process.
This year we have had some changes with clinicians at the practice and we have been expertly helped through the mid-policy changes by James Brooke.
I would recommend MIAB to other practice managers as a reliable and stress-free insurance provider."
"You were extremely helpful from start to finish. We stay with MIAB as it is where we feel safe and well looked after."
"I just think you're all fab, you call me at the right times to remind me of my renewal and make everything easier, which is always a bonus. Insurance always takes a while to sort out but I appreciate it's important so I make the time to get it right. I've already recommended you elsewhere."
"The service I have received has been very good, you answered any questions I had promptly and accurately. Thank you and I look forward to dealing with you again next year."
"Monty was very helpful, he presented and explained various options and came back to me promptly with any query I had. The quote was competitive and having the options meant I could make my own choice which was nice."
"I have found the process of obtaining a quote from you to be very efficient, especially given the short time frame presented to you.
You have been able to provide a competitive quotation and information relevant to the needs of the practice."
"MIAB, thank you for the service that you have provided me over the last two years. I have always been given jargon-free, straightforward advice when I needed it.
A big thank you to Monty who has returned many of my queries, often on the same day. MIAB provide me with an excellent service which feels personalised and without prejudice."
"I was delighted with the advice and help I received from Paula Storey, she made everything really clear and easy to understand. She also worked around my budget to ensure my wife and I received the best cover available to us.
I particularly liked how personal she was and how she made herself available to speak to me at times that suited my daily schedule. Paula was always prompt in returning emails and phone calls.
I would thoroughly recommend Paula and MIAB to anyone needing advice on their Personal Protection Insurance."
"I was initially nervous about changing a policy we have had with the same company for many years. I need not have worried, from the beginning MIAB were very helpful and never tried to do the hard sell that some companies adopt.
I was given a dedicated account manager before we had even agreed to move to MIAB and he answered all my questions comprehensively. We were given options on a new policy and I felt that I could make an informed choice. We also made some great savings too.
I would definitely recommend Anmol and the whole team at MIAB."
"I would like to thank MIAB, with particular thanks going to Anmol our Insurance Adviser, for the professional, helpful and friendly service they have provided. He is always willing to help in any way that he can, this is not something that you can say about every Insurance Adviser elsewhere.
I moved my service to MIAB because of their reputation for providing good customer support and they have exceeded my expectations.
Having started by enquiring about Locum Insurance I have now also moved our Surgery Insurance over to MIAB as well because of the excellent service I have experience. Long may this continue!"
"I approached Paula with the request for Income and Life Insurance, and I am very happy with the outcome.
Paula made sure all my needs are met, and she tailored the offers to exactly what I need for a very competitive price.
Dealing with Paula is so nice and relaxed, she was always approachable, and she made me feel really cared for.
Thank you for a great service, I have already recommended Paula to a colleauge."
"MIAB are always very swift with responding to any queries and always exceptionally helpful with explaining everything for me.
We are only sent documents that are relevant, you have limited it to only what we need to be sent, where it is all sent by email I can just save it as a file so it isn't too much at all.
We keep staying with you every year because of what you offer, we always get quotes from elsewhere and although they are helpful, they never match you.
You definitely get what you pay for with MIAB, better service and better cover. You are exceptionally good at what you do."
"Thank you for your help in setting up our renewal. You have been very thorough and professional, responding to my queries very quickly via telephone and email. We have used your company for several years now and are happy to continue.
Whilst we feel very fortunate that we have not had to make a claim we feel confident that, should we need to in the future, that it would be dealt with very efficiently.
We would have no hesitation recommending you to other practices."
"I have dealt with MIAB adviser James Brooke on several occassions via telephone and email. I have found him to be without exception courteous and helpful. He has always been very efficient in dealing with any enquiries or issues which have arisen involving my insurance.
I was recently on maternity leave and had forgotten that my insurance renewal date was imminent. James dealt with this situation very quickly to ensure that I had ongoing cover and has continued to provide valuable support regarding insurance around getting to work.
I am extremely happy with the service he has provided and feel that he reflects very well on the company as a whole."
"We have renewed our Locum Insurance this year with MIAB. Edward Farthing was knowledgeable about our existing policy and our requirements for the coming year. The various policies were explained in full so we had a clear understanding of what our options were. I would not hesitate in recommending MIAB"
"Our Practice has been using MIAB for insurance for several years now. I have always found their staff to be very helpful and their quotes competitive.
More importantly, I have had to make four separate claims over the last five years and on every occasion MIAB have helped me through the claims process and payments have always been made promptly.
I have no problem with recommending MIAB to others."
"We are very happy with the comprehensive service provided by MIAB; from the initial telephone consultation to the delivery of premium to processing the renewal - the procedure is smooth and professional."
"I have found that the people working at MIAB are knowledgeable on their subject, caring and efficient.
This makes the process of insuring the surgery and dealing with any claims a smooth trouble free one. Excellent service."
"MIAB have proved to be extremely efficient and competitive year on year and strive to keep their customers happy. They had a full understanding of our business and quoted accordingly with honest and straight forward advice. A great bunch of staff to work with."
"I would just like to say the service I have had in renewing my policy with you has been excellent . I understand everything that has been read to me and would recommend you to others "
"With regards to the service, I can find no fault or comment for improvement, the service was excellent. The explanations given by Caroline were easy to understand on what is a difficult subject. The quote came back very quickly and was easy to understand so we were able to make an informed decision on our renewal."
"Thank you for your professional help steering us through the renewal this year, and continuing to offer an efficient service aimed at a busy medical practice."
"Caroline McShane is knowledgeable, patient and goes above and beyond her role to help.
As a GP Practice time is as limited as money and in a single consultation Caroline helped me to establish all the facts needed to renew my policy, ensuring the best value for money. Due to this service we have used MIAB for a number of years and plan to continue.
I would definitely recommend the thorough, prompt and efficient service. Thanks Caroline!"
"From the day I enquired about insurance for the premises, I found the service to be excellent.
Abby was very knowledgeable, and was able to answer any questions or queries I had regarding taking out a new policy with MIAB. She was very friendly and efficient, I would certainly recommend her services to other Practice Managers.
We have also taken out a Business Overheads Insurance Policy with MIAB. Fantastic deals for both policies, half the price of our previous insurer."
"Abby Ingram was extremely helpful, she was very accommodating of my queries and clear in her critique of other companies' quotes. She is a real asset to MIAB and made the whole experience easy and stress-free."
"James Pearce and Stephen Hartshorne have both been really excellent. They have explained the Terms and Conditions of our Practice Insurance policy to us, steering us helpfully and expertly so that we have now been able to combine the insurance for our different sites into one policy. We could not have asked for a better service."
"I am very happy with the service that has been provided by MIAB. Especially with the prompt assistance received whilst sorting out the renewal details."
"I have been very happy with the service received by Caroline McShane at MIAB. I found her to be very helpful, informative and quick to respond to emails and telephone calls.
We have used MIAB for a number of years now and hope to continue to use them for many more years to come. I have no hesitation in recommending Caroline and MIAB to anyone."
"I would like to thank you personally for a very efficient, supportive and prompt service. I was very impressed with the way this tricky renewal process was handled and the dedication that was given to it.
Being a busy GP I found the process a bit daunting, particularly as we did not have any of the building information, not actually having done it before and not owning the building. You were very patient and innovative in trying to get the information together.
I will definitely recommend you to my colleagues. "
"We have been customers with MIAB for several years now, this is due to the great customer service that they provide. This year our renewal was a bit more tricky due to amendments we needed to make, James Pearce advised and supported us brilliantly, despite continuous short term changes from our side. We are exceptionally pleased with the service we have received. Thank you."
"I am very pleased with the understanding and expertise shown by MIAB when quoting and providing insurance for my Optical Practice. Other providers in the past have struggled to understand opticians and how our equipment and stock levels need insurance. The extra cover that is included gives much more reassurance that should any mishaps occur I will be covered for any loss."
"The renewal process has been very efficient and smooth this year thanks to the help of Stephen Hartshorne who is very knowledgeable and helpful. I am extremely pleased to be using MIAB once again this year, thank you for a great service."
"I am very impressed with the service you have provided us, you have answered all of my queries and was able to do a comparison for me. This meant I understood the cover that we had been quoted for perfectly."
"Paula was incredibly helpful in looking at the options for my family and I. Her knowledge of the products and willingness to find out answers to our questions were essential in securing the policies that we were looking for."
"We have dealt with MIAB for many years, they are fast and always very efficient. We have always dealt with Caroline, as no matter whether it be to renew, or to make a mid term adjustment, she helps guide you through the process smoothly. We as a company would highly recommend Caroline and MIAB Insurance."
"Personally I am very pleased to renew this policy with MIAB. They are a specialist company and understand their customers' needs. James has been very thorough with the renewal and explained a few things that I wasn't sure about"
"I was very pleased with the service you provided when you supplied the quote for our insurance renewal. You gave detailed information, presented in an easy to understand way and from this I was able to make an informed decision whether to move to MIAB or not. On the basis or our conversation I felt happy to take up our insurance with MIAB. Thank you for your help."
"We have used MIAB for a number of years and have found the team to be extremely competent, professional and affordable. It also instils confidence knowing that MIAB are active participants in discussions relating to the primary care health sector"
"The Alton Practice are very happy with the service provided by MIAB during the renewals process, you and your colleagues have been very helpful and efficient."
"I would like to thank you for your very adept handling of the renewal of the practice insurance together with the very efficient way in which you were able to provide the information necessary to completely answer any questions. As a result we are upgrading the intruder alarm system and have been given very prompt service at each stage of the renewal process. Thank you once again for your assistance."
"You provide such an efficient service and an insurance product that really meets our needs. We have had nothing but great service from you with all our renewals etc.
When we needed to claim the service was more than satisfactory, the person I spoke to was very efficient, pleasant and dealt with it immediately.
We received a prompt service with the documentation and I would highly recommend you."
"I am very satisfied by the work and interactions with Paula and MIAB. She assessed my needs and offered the appropriate advice, it was all very professional. I am more than happy to recommend her and the professional and tailored services that were provided."
"Edward and the team at MIAB were excellent at ensuring the renewal process for our locum insurance was as smooth as possible.
We had a few changes to make to the policy and I asked for several quotes for varying cover to make some comparisons. These were provided promptly and Edward was able to helpfully answer any queries I had regarding the terms and conditions.
Response times were very impressive. I was very pleased with the service and would highly recommend them."
"The service I received from Caroline was very informative, she explained the content of the renewal in such a way which was easy for me to understand, a highly professional service indeed.
"In all of my interactions with Paula, I found her to be very helpful, knowledgeable and prudent. She gave me clarity and provided information in a timely fashion. I very much look forward to working with her again and will recommend her."
"Our Practice has been using MIAB for our Insurance services for several years. We are very happy with their prompt, professional service and their competitive fees."
"I was very happy with her handling of my case, Paula took all of my information and found a good Income Protection package at around half the premium other companies quoted.
She also made me aware of other protection options which she explained very clearly, although I decided I did not need them at present. Paula was very friendly, and knowledgable throughout our calls, with no pressure on purchasing at all.
I would happily come back to MIAB for further advice and continue to recommend the company to friends."
"We contacted MIAB regarding Insurance for our small business. Right from the initial phonecall I felt like our Practice Insurance was treated with the upmost importance and that Abby and the team were genuinely interested in making sure that we were looked after.
Not only were the MIAB team friendly and helpful, they also provided us with an exceptionally competitive quote, and we look forward to working with them in the future."
"I knew a lot of managers in my area were insured with MIAB, so I decided to contact you. The advisers were very knowledgeable and the service was excellent."
"MIAB has been extremely helpful with everything, we already recommend you elsewhere. We are just really happy with the service we have received."
"We have stayed with you for the last couple of years, you are always very competitive and your level of cover is always higher than your competitors. Your responses are always prompt and helpful, and the documents are always relevant and clear."
"Very happy with the service, Abby was extremely helpful and explained the terms that I did not understand in a clear way, very satisfactory."
"I was recommended Paula by a colleague and found her to be very helpful and knowledgeable in the advice that she gave me.
Paula took the time to fully understand mine and my family's situation and proposed a comprehensive set of policies that provided me with the necessary cover as I moved jobs.
The process of applying for the policies and setting up a trust for my Life Insurance policy was also quick and simple, with Paula handling this for me where possible and sending out annotated documentation for me to return where my input was required.
I would not hesitate to recommend Paula and MIAB to others."
"I was very happy with the service I received from Paula Storey for my Income Protection. I found Paula to be very knowledgeable, helpful and efficient. I wouldn't hesitate to contact Paula in the future and would be happy to recommend Paula and MIAB to my colleagues."
"Everything was absolutely fine, I would definitely recommend you. In particular I would recommend James Brooke, he was extremely helpful, he really went out of his way for us. He is a brilliant adviser."
In our Treating Customers Fairly Questionnaire, Sarah described our online Dental Nurse Indemnity quote system as "quick and easy" and says she has "already recommended us to others."
"The service provided was excellent and the claim has been dealt with as quickly as I could hope. I would highly recommend MIAB to any colleague. I was delighted with how the claims process was carried out."
"Whenever the renewal is due, MIAB always email and then follow up with a call as well, which is extremely useful as emails usually get lost in our inbox due to being so busy! We have had no issues so far, and are very happy with MIAB and the service we have received. We would definitely recommend you, and your price is very reasonable."
"We have always been very satisfied with the service we have received from MIAB. They have offered us competitive premiums, excellent customer service and a stress-free claims process. I would recommend that any practice looking to renew the locum insurance be sure to get a quote from MIAB."
"We have used MIAB Insurance for the last five years and feel confident that I can trust them to remind me when the renewal is due, diligently send me information required, always give a competitive quote and efficiently send me all Certificates. Very professional."
"We have been very happy with MIAB for several years and have always found them very professional.
We have been dealing with Stephen Hartshorne who is very efficient, and we would have no hesitation to recommend them to others and would like to thank him for his help and support regarding the changes to the Practice Policy this year and actually managed to reduce our premium this year.
The guidance we received was very professional and any queries were followed through promptly."
"Throughout the renewal process, Stephen at MIAB has been polite and patient, taking time to explain any parts of the policy that needed clarification. The team were quick to answer the phone and prompt to respond to emails. Insurance renewals are never fun so thanks for making the process a bit less painful!"
"I can recommend MIAB who give a fair and knowledgeable description of their services. We are assured with our seventh year of cover with them."
"MIAB staff have provided me with both email & phone contact, fully explaining the policy & costs involved to ensure we have the correct/adequate cover. The process was quick, efficient & professional. I would be happy to recommend their services & staff."
"I have to say I was very impressed with the speed that Abby put together our Practice Property Owners insurance and covered all the specific points we wanted in the document.
Nothing was too much trouble for her she would come back with exactly what we/our Accountant wanted and was very good at explaining a very complex document to me. We have now agreed to move our insurance over to MIAB and also looking at our locum insurance as we have been very impressed with the service and care they have shown us.
I would recommend MIAB and ask them about the policies if you do not understand them, they are more than happy to explain and take the time to make sure you have understood everything. It has been the quickest and easiest of companies to deal with, Excellent thank you for all your help."
"James called to speak to me regarding our Surgery Insurance for Taiglum Medical Practice, I would like to say how polite and friendly he was towards me, I had to keep cancelling our appointments and he was very patient with me at all times.
When I did manage to find the time to go through our Insurance he was very helpful and knowledgeable. I would give him a 10/10 for everything.
A pleasure to have spoken to you James, and thanks once again."
"We have always been perfectly happy with the service provided by MIAB, we have now been with you for several years and have never had any issues. When we have needed to claim MIAB have always been very helpful and it was a smooth process, overall very happy thank you."
"We have been most impressed with Stephen Hartshorne, and with MIAB concerning our Surgery Insurance renewal. They have provided us with guidance on how to complete the required forms in a quick and timely manner. We have found MIAB to be extremely professional and helpful."
"I have been with MIAB for our Surgery Insurance for the last 3 years. They have always provided low-cost Insurance, with good service and communication."
"MIAB contacted me when my Surgery Insurance was due for renewal. From the initial contact, MIAB have been very helpful and professional. The price of the Insurance was also extremely competitive."
"I have now used MIAB for a few years for both our Surgery and Locum Insurances. The staff at MIAB are all friendly and there are no pushy sales or constant calls pressurising you. All available options are clearly explained with no jargon, and their costs have yet to be beaten. The service has been excellent and we will continue to do business with MIAB."
We have been with MIAB for several years and I have always found them very professional. I have been dealing with James who was very efficient, and I would has no hesitation to recommend them to others."
"The advisers were really helpful, I spoke to Anmol Paul and James Brooke, I asked a lot of questions and they were both extremely informative and provided very fast responses. They were great, it was really an excellent service."
"Everything was very good, we never have any problems at all with MIAB. The calls always come at a good time, and we are aware of how long the call is going to be before hand. No issues at all, I would recommend you."
"I would like to thank Stephen for his help and support regarding the changes to the Practice policy for the coming year. The guidance I received was very professional and any queries were followed through very quickly."
"I have been very impressed with the service received from yourself and MIAB. It is efficient, straightforward and has no complications. Everything was explained fully and precisely. Thank you."
"Caroline McShane was very helpful, and being new to this she guided me through the maze of information, concisely and informatively. I found her very thorough and professional, she was extremely helpful."
"Having previously been insured by a well-known Pharmacy Support Network I was somewhat cautious about MIAB providing me with a quote for my business insurance (Better the Devil you know).
I spoke to one of their specialist advisers Caroline McShane. Caroline demonstrated very quickly she understood my cover requirements as a community pharmacist. The policy itself was comprehensive in the cover and as important; the premium offered was very competitive.
MIAB will also be reviewing all my other insurances for my business and for my personal requirements. I would strongly recommend all my professional colleagues to consider MIAB as a strong alternative to our traditional routes for Insurance.
Whenever I have contacted the office I have found all members of the team to be knowledgeable, pleasant and helpful"
"It was a very good service, I have already recommended you elsewhere. MIAB have been excellent, when I changed my Insurance to MIAB the price just dropped! Fantastic company compared to my previous insurer. Thank you."
"I would like to say that James from MIAB has looked after our Surgery Insurance for several years and have found dealing with James, trouble free. He understands the surgery’s requirements. The renewal quotes are competitive but if you are getting a good service, then it deserves paying a little bit more."
"I cannot thank you enough for your time and patience when we discussed a quotation for our Surgery Insurance. You explained everything in simple terms and put me at ease with everything.
After being with the same Insurance company for many years it was an easy decision to change to MIAB.
Everything went very smoothly and was incredibly prompt and professional. You made it all so simple. Thank you once again for all your help."
"You are always very approachable and reliable for us, you also always work very efficiently. We have been using your services for many years now, and both of our GP partners are very grateful for your help."
"Abby was very helpful and gave me all of the information that I needed, without making me feel as though I was being pushed into a purchase. No other insurer that we spoke to could quote for such as extensive policy at such a good price. We were even advised by one broker that we should use MIAB as their policy was unbeatable."
"MIAB always call very promptly when our renewal is due, if we are not ready you never pressurise us and will happily arrange callbacks for when it is convenient with us. We have been perfectly happy with everything."
"One stop comprehensive policy to cover modern general practice. Excellent one to one customer service and tailored insurance made a perfect choice to go with MIAB."
"You have been helpful and informative, answering all our questions in detail and we are very happy to recommend you to anyone we know. The MIAB insurance policy is the best we could find for our dental practice so we had no hesitation in going ahead with it."
"All the staff I have ever spoken to in my dealings with MIAB over the years have been well informed about their product, efficient and polite. I transferred my Business Insurance over to them as their prices were lower than my existing provider at the time. For a few years I would ring around when my renewal was due to compare quotes, but MIAB were always the most competitive so I don't both giving myself that headache anymore. I have no hesitation in recommending them."
"MIAB always provided a service that was second to none, any queries we sent were answered within minutes, our claims throughout the year were processed efficiently, quickly, and swiftly without too much hassle. It was a lovely service."
"There were no issues at all, everything was dealt with very swiftly and the adviser was very informative and pleasant. I would recommend you to others, everything was perfectly acceptable, thank you."
"We have always been happy with MIAB, with the documents it has been very helpful receiving a summary page which gives brief information on the level of cover provided, it made everything a lot easier to understand and go through. We were able to look into the level of cover and make any necessary amendments, we haven't ever had any bad experiences with MIAB and have used your services for a number of years now."
"Stephen’s correspondence was prompt and accurately reflected the changes we asked be made to our policy, which remained the most competitively priced we could find on the market, at equal value. Extremely Prompt and to the point."
"Hannah was extremely efficient, concise, polite and the whole claims experience was stress free and handled very quickly. This is essential when a small practice like ours relies on cash flow and we were very pleased with the speed of service. Everything was very easy to understand and straight forward. Hannah was very conscientious and knew exactly what we needed."
"I have been dealing with Anmol over the past several weeks. Anmol has been exceedingly helpful in all the legal terminology and the changing of the structure for 2017. If not for Anmol's input and guidance I may not have changed my provider for this insurance this year [to MIAB]."
"The service we have received from MIAB, in particular the attention from Mr Anmol Paul, has been second to none. He has proved himself to be eminently patient, as there have been not only delays on our part, but a whole variety of queries which he has answered clearly and competently on every occasion. Although encouraging us to make a decision about the policy, he has not been intrusive or demanding in any way and on that basis we are likely to continue with this company in the future, and I would recommend them to others without reservation."
"My dealings with MIAB to arrange our continuation of Surgery Insurance was dealt with professionally and a very efficient and courteous manner. I have no hesitation in recommending MIAB."
"We renewed via MIAB again this year because they have a good level of customer support and listened to us when we wanted to amend something and rather than reply with a fixed response they took the time to go back to the insurers to negotiate a better level of cover. The premium is always a factor but customer support is equally important when trying to get the level we need. All communication was acknowledged immediately and we were informed of progress all the way through. Very happy with the level of support we have received from MIAB."
"We have insured our practice through MIAB for several years now as they provide extensive cover catered to dental practices. I have always found the staff quick to respond to any queries or questions I have had and are always friendly and knowledgeable. I would recommend them to other dental practices."
"I have found MIAB to be very competitive whilst providing a very personal service. Luckily I have not had to use their [claims] service to date, however if I do, I am sure they will deal with it in their usual efficient manner"
"It was a very good service, the staff were very knowledgeable and the service was quick. Emails were very timely, even if they were to sometimes chase me up for forms I had forgotten, the service was still in no way pushy at all. Very happy with everything."
"I have been with MIAB for a few years and found the renewal process and advice received from Anmol to be very good and easy. Help is given with the paperwork, and a competitive premium is always found. The claims process is always very easy, and good guidance is always given. MIAB is my first point of contact for our Practice Insurance needs."
"I felt it was a very professional service, and it satisfied our requirements precisely. The documents were not excessive yet did not miss anything out. It was all very good."
"You had the patience to listen to me, were polite and tailor made the premium to suit me. I am very happy that I got the best service from you. Thank you for your help."
"Thank you for setting up the insurance for MX Pharmacy. It was with ease and efficiency that the insurance proposal was handled and the advice you gave, enabled MX Pharmacy to make an informed decision."
"The renewal process for buildings and contents insurance has become more complicated in recent years. I have found MIAB to be concise, efficient and to offer competitive premiums when our renewal is due. This year Stephen has taken the time to explain each change or addition and to ensure that the Practice fully appreciates the impact these may have. It has been a straightforward process and his professional approach has made it easy to finalise our arrangements and to ensure we are getting the cover we need."
"I am more than happy with the service that has been provided to me by Stephen Hartshorne at MIAB. He has been very thorough in his service to me, producing a Surgery Insurance Policy suitable to my needs. Stephen is efficient, polite and very clear on his conversations with me and a pleasure to deal with."
"It was a very prompt service, pretty much instant, called up, answered a few questions, got my quote there and then.
Everything was perfect in terms of how I was dealt with, including how I made my payment, how I received my information, and any questions were always answered very clear cut and straight forward. Any queries I had I knew I could contact you very easily, there was no waiting around, you always answered very swiftly.
I have already recommended you to a few of my colleagues, their renewals are coming up in the next few months and I have told them to contact you due to the price and service you gave me.
Previously I had always been insured by the practices I worked for, this is the first time I have had to take out the insurance myself, your price was a lot cheaper than anywhere else I looked and your service was fantastic."
"Everyone I spoke to was very helpful and understanding. They solved all of my queries and followed through on everything. I have already recommended you to others who have taken out policies with you."
"We have renewed our policy with MIAB again this year as we find the process easy and straightforward. Our account manager, Stephen, is extremely helpful and professional ensuring the cover we have is what we need, and also at the right price."
"Really happy with the service, very informative by email and when calling up over the phone. Quick replies by email and everyone has been very helpful."
"Thank you for all of your help, MIAB's service is amazing, you have been and remain ever so helpful, making life easy for me. You remind me when my renewal is due, and provide the best cover and customer service. You are a highly recommendable insurance company, thanks again."
"I found the service very helpful and quick. MIAB contacted me regarding the renewal, sent out the information, I agreed to it, it was then processed. it was all very easy and everything was fine."
"We have just renewed our surgery insurance with MIAB and was dealt with by James Pearce. He was extremely helpful and went through all the information carefully with us so that we understood clearly. He was able to answer any questions we had and we would recommend this company to other practices. Excellent service."
"A very professional service, MIAB are always very prompt with their email responses. Any discussions or queries over the phone were always followed up with a confirmation email clarifying the queries. It was very much appreciated"
"It was a very good service, you are always very polite and very quick. It is very helpful that you point out any policy changes in the paperwork so we are aware of the sections we need to check more thoroughly."
"I can only praise you, the service was polite and efficient, you did not inundate me with calls, you called me when the renewal was due, came back to me when I asked, it was all very easy to understand and I have already recommended you elsewhere."
"We have used MIAB for several years for our Surgery Insurance and have always found all the advisers friendly and helpful. The insurance cover is comprehensive and perfect for our needs, and at a competitive price. We no longer look elsewhere for our insurance as we have found the MIAB team to provide everything we need in our cover."
"I felt like the staff members tried their best and were very patient with me, I had a few questions but called back and received a lot of support. Your sales process is extremely helpful, I can tell you have noted our renewal dates and timed the calls very well in the lead up to them. I know without those calls I would have missed our renewal on a couple of occasions! Lee and James have been very helpful, and the service is always very good."
"Can I take this opportunity to say that Trudy and Montrose were the most helpful people I have ever come across, MIAB is excellent."
In our Treating Customers Fairly Questionnaire, we asked Bernadette for feedback regarding our service, she responded that we met all of her expectations and that everything was fine with the service. She also stated that she would recommend us to colleagues.
"You listened to what we wanted, and provided the policy at a good price, what more could I ask for?"
"The service was just what I needed, you listened to what we wanted, and provided the policy at a good price, what more could I ask for? Especially where we do not have a lot of time, we needed to be able to just give you our information, MIAB to provide information for a policy that suited us, we check it, and then it's processed. Very simple. It was very good service and I would certainly recommend you."
"I knew I could ask any questions that I needed to, everything was very straightforward and went swimmingly, I have already recommended you to others, it was all just very easy."
"We've found the service provided to be exactly what we need, the policies were tailored to both of our Practices. The support MIAB provide is extremely valuable."
"Really happy with the service, Abby was really efficient and understood our needs, really happy with the phone call. Abby processed the quotation quickly, the documents that were sent over were everything that I needed. Really pleased with it all, thanks."
"MIAB made and returned calls promptly and efficiently, all of our needs were met and the information was very clear and understandable. The documents were also well laid out and very clear to read."
"MIAB provide clear, uncomplicated Insurance at a competitive price, hence we have renewed with them for the second year running."
“We were very impressed with the documents, especially the overview with 'quick facts' was extremely helpful.
Also, just to say, it was obvious you guys had taken note of our renewal date, you emailed us and followed it up with a phone call in perfect timing. Abby was brilliant, she talked through everything very clearly, made sure I understood it all. She also undercut our quote for our Surgery Insurance elsewhere by a ridiculous price, and MIAB also offered more cover.
We have already recommended MIAB to our nurses for their Indemnity Insurance, Abby gave us all the information, upsold the policy, she was absolutely brilliant, credit to her. Thank you very much.”
"I felt the service was adequate and met my needs, everything was discussed thoroughly and clearly. I was given enough time to make an informed decision without being rushed."
"We have been with you for a few years now, and have always been perfectly happy with the service."
"Everything was clear, the policy just ran on from last year with the option to tweak anything if need be. We got everything we needed, and was dealt with in a timely fashion. I would recommend you."
"Very prompt, polite and professional service. Everything was very clearly explained, you were recommended by one of my colleagues and I will have no hesitation to recommend you."
"We had no problems at all with MIAB, everything was very straight forward. We were very happy with the personal and professional service."
"I was very impressed with the speedy responses from your claims handler Hannah, and the efficient way the claim was dealt with. Thank you."
"We felt it was a super service from MIAB for our Surgery Insurance. You exceeded our expectations, everything came through correctly, we didn't have to call you to chase anything up. The service was brilliant for us, Abby told me what the length of the call would be beforehand so I had time to plan around that, you requested our original documents and then matched everything to them. I certainly would recommend MIAB."
"We could not have asked for better service than that provided by our allocated adviser Anmol Paul for our Locum Insurance. He covered all options available to us, we are very satisfied indeed. In February we will be looking at MIAB for quotes for our Practice Policy."
"All the staff have been lovely at MIAB. I have used you for Practice Insurance, Locum Insurance, and have had claims with you. Everyone has been really helpful, Hannah, James and Caroline have been brilliant. Hannah especially has dealt with a lot of my queries. All have been wonderful."
"This is the first time I have used MIAB, I always find the time when renewals for Locum Insurance comes round to be a very time consuming and stressful time. However I spoke to Anmol Paul at MIAB and it has been a completely different experience. From my first phone call the stress has been taken away, Anmol was extremely professional and was able to answer and resolve all our questions we had with regards to our Locum Policy. I have dealt with other Locum Insurance companies in the past and without a doubt MIAB is the best, with fantastic customer service. I would recommend MIAB every time!"
"Everything was all very satisfactory and very easy, whenever I do have to get in touch it is easy and everyone is really helpful. I will be recommending you."
"We have been with you for several years, happy with the service, have had absolutely no problems. Any queries we have had have been dealt with promptly and efficiently. The whole process was very easy."
"Hannah was extremely helpful throughout the claims process to ensure our claim was processed smoothly and quickly. She was proactive in contacting us when the underwriters needed further information and always followed up when needed. Thanks for the great service!"
"I was with my previous Insurer for 7 years. After discussing with other practices I could see they were paying much less than me, I then shopped around and found MIAB. You answered all of my questions and your rates are reasonable."
"I found them very polite and efficient, any questions I asked were looked into to see what they could do for me. All responses were very prompt and helpful."
"The time has arrived once again for my Locum Insurance renewal. As expected, MIAB have made the process easy to renew. Anmol was his usual courteous self and came back with another competitive quote. All I had to do was fax a few sheets of paper to him and he did the rest, how easy is that? Anmol took the time to email me with all the benefits, pointing out clearly anything he felt may be of interest to me. Normally I shop around for the best quote, but I didn't feel I needed to this year as I have found MIAB so easy to deal with. Keep up the good work and remember to keep your costs competitive."
"A really speedy process, which was handy as I was just about to go on annual leave, the advisor reassured me that the practice would still be covered and that the renewal could be dealt with upon my return to work. Also, all of the documents came through quickly via email, thank you for your service."
“We returned to MIAB after a year with another insurance agent. MIAB offered us a great selection of policies, all at a great value compared to those we had found elsewhere. The proposal and acceptance process was very straightforward and the agent very helpful. We wouldn’t hesitate to use MIAB again.”
"This is the first time that we have taken Locum Insurance with MIAB. Excellent service provided to us by Anmol Paul. He explained to us in detail the various options available to us. He was able to answer all our queries without hesitation and he provided us with a competitive quote for five GPs, which has resulted in us taking out a fully comprehensive Locum Insurance with MIAB.
Having tried and tested several insurance companies over the years for Locum as well as contents insurance I can say with confidence that MIAB have been second to none when it comes to customer service, assistance and value for money. Thank you so much Anmol and MIAB."
"We keep coming back to you, which should tell you a lot. In my opinion, loyalty counts. You are meeting our needs and we are very happy to work with you. We know if we were to need anything we can always contact you."
"You have provided an excellent service, especially this year due to the NHS reimbursement scheme. You already had the top-up flexible package in place, which I think all practices need now. This was ready very early on and not long after the NHS had announced these changes. Thank you."
"Just absolutely satisfied with the service, have had a good service with both my Locum Insurance and recent Surgery Insurance, more than happy with the price. Hope for the good service to continue! The documents are nice and clear, I didn't have to go searching into a myriad of paperwork to find out the information I wanted to know.
Whenever I speak to someone they provide clear information promptly, or will go away to find out the information for me, but will always get back to me quickly."
"We are very pleased with the service you have provided for us, you are at all times patient, professional and you clearly answered all of our many questions. I would also like to add that Anmol and the Locum Insurance team never put pressure or badgered us in anyway, you gave me time to report back to the doctors with the answers to their questions, I was very impressed by this, I knew I could contact you anytime if need be."
In a Treating Customers Fairly questionnaire, we asked Louise for feedback of our service. Louise said we offer "good customer service," and that "we went through all of her needs for their new policy."
"When I needed to claim, I simply picked up the phone and called. At each step of the process, I was guided through very simply and clearly. I don’t remember referring to the policy wording at all.
I couldn’t fault the MIAB team members with whom I spoke or had email contact. They were always polite, efficient and helpful. I felt they were definitely on my side and doing all they could to take the hassle out of the claim. MIAB are a friendly, helpful organisation who deal with claims promptly and efficiently and for whom nothing ever appears too much trouble."
"I thought it was a very quick service, the first advisor said they would send a quote within 24 hours which they did, everything was followed within time frames given. Expectations were met. Also discussed other Insurance products at the point of sale, when they are coming up for renewal I will be in touch to see if you can quote these too."
"I am quite happy with the services and Insurance. Every time I call all my needs are met, very responsive and always responds quickly to queries. I like the Insurance packages and find that they are more specifically designed for dentists than elsewhere."
"Thank you for the service, it has been great. Service has always been more than satisfactory, the advisors have always explained things thoroughly and covered all the necessary things. Have already recommended to others."
"I have used this company for the last 5 years and I must say, they have looked after me, helped me go through forms, and even helped me when we needed to claim on our Surgery Insurance. I can not thank the team enough for all the hard work and help they have given our Surgery and myself over the last 5 years. Thank you guys and keep up the good work, it is much appreciated and I know you wont get told that too many times."
"Quick response and was dealt with quickly and efficiently. It was all very easy to understand and I felt that I could ask any question if I needed to."
"I was dealt with patiently and professionally, I did not understand some elements and the staff memeber took me through them in excellent detail, I'm very happy with the service."
"MIAB is very good for Insurance services and their quote for Locum Insurance was very competitive. Customer service is very good and I received prompt replies to all queries. I found the claims process very smooth and easy. I shall highly recommend MIAB to other people as well."
"Spoke to a number of people and all were excellent." They "understood the practice position straight away and answered any questions clearly." "Exceeded expectations."
"Excellent. Hannah replied to me within minutes and was very polite. My experience with your company has been the polar opposite of my past experiences elsewhere."
"Excellent communication throughout the process. Very friendly, helpful, informative and responsive. I felt as through the Advisor took away a lot of the stress of dealing with this for me. The calls were kept as short as possible but allowing time for questions etc. I would recommend them because I feel they really understand our sector and the challenges we face."
"I have saved over £200 this year by taking out our policy with MIAB. I would recommend other Practices get a quote from MIAB first and compare with what you paid last year."
"Thank you very much for this - I am very grateful for the way you have dealt with me signing up to be insured by MIAB. I recognise that I have probably been on the phone clarifying things and worrying about cover more than most, however, your patience and forbearance has been very much appreciated. Monty was excellent, very supportive and has responded to every query with good grace and nothing seems to have been too much trouble. Thank you for your care and attention."
"Yes I would indeed recommend - MIAB are good value, didn't baffle me with 'Insurance speak' and I feel are in touch with what we need."
"My claim handler Hannah was very efficient and polite. I couldn't believe how quickly my claim was sorted out. Excellent customer service!"
"Prompt, efficient and polite response from MIAB at all times - via telephone and email. The advisor had completely understood all of our needs and has always clearly explained the different claims processes we have gone through with MIAB. All correspondence was concise and understandable."
"I was able to speak to a dedicated Claims Manager every time I called. She did everything she could to make the claims process easy and led us through every step of the way. I'm so glad we are insured through MIAB."
"Very prompt, polite and efficient service. Overall an excellent service. Our claim related to the loss of a key person, an unnecessarily cumbersome claim process would have added to the burden that was already being felt. However the process was very smooth, efficient, and the turnaround was speedy. Thank you."
"I always find MIAB to be very helpful - if the staff member I speak to in the first instance cannot help then they pass the matter onto someone who can. Email communication helps to resolve incidents quickly and efficiently, with phone contact adding the personal touch where necessary. I have had some difficult interactions with some Insurance companies in the past but with MIAB making a claim is straightforward, no fuss and all queries are dealt with quickly. Thanks for all your help."
"The claim for compassionate leave was submitted at a very difficult time for the practice and MIAB just responded kindly to my queries, processed the claim promptly and I received confirmation of compensation with payment the day after the claim was submitted, very helpful and clear advice. I had read the documentation but called the advisor to confirm and he very quickly reassured me. Thank you."
"I have recommended MIAB to colleagues regularly and have always found each and every advisor to be polite, always friendly, fully conversant and well trained in the subject in which they are advising. Sometimes the obvious does need explaining to those, like me, who do not work in your sector and this is always appreciated."
"As I have already voiced to the MIAB team, when you have experienced poor service, you recognise the good service when it is presented - That is MIAB."
"During my many years in Practice Management I have never found an Insurance company who understood my requirements so well. They allow the service to speak for itself so I have never felt pressurised to renew. I have been unfortunate to have to make a claim in two successive years on our group Locum policy, during which I have felt well supported through the claims process. These claims have not affected subsequent premiums. MIAB have always provided me with extremely compeitive quotes."
"I cannot think of any areas where I have not been totally satisfied with the service provided, and I do frequently advise other Practice Managers of the great service MIAB provides. I have always had extremely prompt and polite service and the advisor is able to speak confidently about any issue."
"I have always found the service provided by MIAB excellent, it does not matter who your first point of contact is, I am always directed to the correct person and dealt with efficiently. If you are told that something will be followed up in 4 weeks time then it is."
A totally professional service that far exceeded my expectations. Each contact that I had with your office was administratively perfect. Based on this experience I will probably transfer our other two Insurances to you as they come up for renewal. Thank you so much."
"Have used MIAB for years, they have always been responsive and dealt with the claims etc. with no issues for our Surgery Insurance" "Have since moved all Insurance over to MIAB and will be looking to see about Locum Insurance in the coming future. Very happy with the service received."
"Paula has been fantastic from day one. She was very supportive and listened to what our needs were, she was also thorough and efficient every step of the way. We would definitely recommend her services. Thank you Paula."
"Thank you Anmol Paul for providing me with a very competitive quote for Locum Insurance for our Dentist at Roseville Dental. I found the "why choose us" statements very helpful and to the point. With your knowledge answering my questions and prompt responses the whole process was very straightforward."
"I have nothing but praise for the support and help I received from MIAB regarding my Income Protection and Life Insurance. The Advisors were knowledgeable in their specialist areas, were responsive to my queries, and gave me time and space to make the right decision that suited my personal needs. Thank you."
In a Treating Customers Fairly questionnaire, we asked Susan to describe her experience of MIAB with her Locum Insurance. She praised our communication as "Very informative, quick and efficient." Susan told us our Advisor identified her needs, understood the claim and clearly explained the process. She also highlighted the personal nature of the claims process - "I like the continuity of one person dealing with me."
Phil said the practice has been with MIAB for three years. He finds that he always receives a good, prompt service both via telephone and email, and we are always easy to deal with whilst staying competitive.
Rob chose MIAB as he looks after another surgery that is with us, therefore knows we provide a policy at a good price with an uncomplicated proces. He would recommend us.
Julie chose us because she heard about us through the LMC and after obtaining a quotation we were much more competitive. She would happily recommend us.
Janet told us she chose MIAB due to the ease of the whole process, the policy was fully explained and unlike other providers she had dealt with previously, we offered a policy that was tailor made for the practice. Everything was taken care of for her, we were prompt and reacted quickly to anything that she needed.
Our Personal Protection Adviser, Paula Storey, received this testimonial from a customer:
"I would like to take this opportunity to thank you for your help in sorting out the Income Protection for me and my wife. You were very helpful with your advice and your patience was much appreciated. It was a pleasure having you as our Adviser."
"Due to the new sickness reimbursement scheme provided to GPs this year, it was great to know that MIAB had designed a bespoke Locum Insurance package directly in response to this. This means as a practice we won’t miss out on any shortfall of payment. The package encompasses everything you could need and all eventualities in terms of sickness, accident, and other types of absence from the practice.
Anmol at MIAB was instrumental in ensuring we got the cover we wanted. The explanation of the ins and outs of the policy was clear and concise. Anmol was able to effectively listen and understand our needs and answered all questions to allay any concerns with the cover."
"My husband and I needed to sort out Life Insurance and update our Income Protection. This was all dealt with quickly and professionally by Paula over the telephone with two phone calls within one afternoon. My Income Protection was cheaper and for more cover than I had at the time. It was an easy, stress-free experience and I would recommend her service."
Enfield One is a newly formed company of 19 practices as shareholders, offering an extended hours GP service operating from two hubs.
We approached MIAB to quote for liability insurance products to satisfy the requirements of a recently awarded CCG contract.
Montrose (Monty) Bill, a Specialist Indemnity Adviser at MIAB, answered our questions and was able to advise on the types of cover applicable: Directors & Officers Liability, Vicarious Liability and Employment & Public Liability.
Having completed the largely straightforward forms, Monty suggested policies that met our needs from blue-chip insurers, that we ultimately engaged.
We were very pleased with the responsive level of service from MIAB and Monty in particular who demonstrated a good deal of competence and knowledge in the area and was professional in his dealings. I would happily recommend MIAB services as an all-round medical indemnity and insurance broker.
"General Practice pharmacy is a rewarding and diverse job with pharmacists and technicians providing a wide range of services and roles.
I have been working in General Practice for over five years and during this period have developed a scope of practice including nursing home and domiciliary visits out of hours, undifferentiated diagnosis and independent telephone triage out of hours.
As an NHS England pilot lead, senior pilot pharmacist, CPPE clinical mentor and as Chair of the PCPA Nursing Home Group, I am aware of the anxiety caused to peers and colleagues by the lack of a ‘fit for purpose’ indemnity policy to comprehensively cover our expanding roles.
It had been very difficult to obtain indemnity cover for my activities at a satisfactory level until I was able to arrange my insurance with MIAB. I would recommend all general practice pharmacy professionals review their indemnity provision and consider carefully the available providers to ensure they have a policy that meets their needs and offers adequate cover.
MIAB offer comprehensive cover encompassing all of my roles within a single policy, at a competitive price, without undue restrictions and overly onerous paperwork to complete. I am delighted that a discount is available to PCPA full members and pleased to recommend MIAB to general practice colleagues."
For more information, please visit the Professional Indemnity cover for Pharmacists in General Practice webpage.
You can also download this testimonial as a PDF:
We have received a testimonial from someone who didn't purchase insurance from us!
An Islington GP Practice wrote to say that the partners decided to remain with their current Locum Insurance provider because of an existing endorsement against one of the GPs due to their extreme sports hobby. The Practice Manager wrote to Specialist Insurance Adviser, Anmol Paul:
"As I mentioned on the telephone, you were competitive price-wise and I received good feedback from a number of Practice Manager colleagues with whom I consulted in Islington.
I also found you personally very responsive and easy to deal with.
At the end of the day, the endorsement did not help and, as I’m sure you know, there is always a tendency to stick with an insurer, all other things being equal.
Anyway, I would be very happy to go through this process again with you next year and I’m sorry things didn’t work out this time."
Whilst on an aftercare call to Jane Lodwig at Newcastle Sugery she said that she decided to take out her Practice Insurance policy with MIAB because of the easy quotation process and explanation of the product.
She went on to say that amazingly, we were 50% cheaper than her renewal.
Jane advised that she would happily recommend MIAB to others for all their insurance needs.
Anne Ruffell the Practice Manager at Ashburn Medical Centre said that she chose MIAB because we were the most competitive in both price and cover.
Anne said she has "never had a problem and happy with the service."
Coral Mitchell, Practice Manager, at Donaghcloney Surgery described her experience of MIAB.
"I chose MIAB due to the simple and easy quotation process, there is nothing that they could have done better and I would happily recommend them."
This is what Rosemary Panton, Practice Manager at The Old Dispensary in Dorset said about us in the questionnaire we sent her.
“Excellent help & support given from initial contact and throughout. Special thanks to Liz Small for all her input.”
When asked what, if anything, could have been improved with how her claim was handled, Ms Panton replied “Nothing, handled perfectly from the start.”
After having to make a claim on their policy, Peyman Javidan, Buckingham Terrace Medical Practice was delighted with the way our claims manager, Liz Small, dealt with the whole process.
The Management Partner said, “Thank you for all your assistance over the last 6 months. It certainly made my life a lot easier at this end. I also like to congratulate MIAB on the professional and stress free way by which the claim was processed, managed and delivered. We will certainly be happy to recommend the MIAB team to any future prospective clients.“
We have a number of long standing, happy customers and one recently said they were impressed with our “year-on-year, first-rate, cost-effective service, thank you.” Reg Gill, Glenkens Medical Practice. Another told us “Your company is a pleasure to deal with” when we asked them about their experience when renewing their policy with us.