All in all a good experience
"I would like to take this opportunity to thank you for the service you have provided regarding this renewal which is due, and would be happy to recommend you to colleagues. You sent a reminder and asked if you could ring at an appropriate time rather than just ringing which was useful as I could look at the policy before you called. You rang promptly and had taken into consideration comments/special requests made to MIAB on previous occasions, so there was no need to go over the issues once again. All in all a good experience."
- Debbie Foster, Eden Park Surgery