Complaints

Our aim is to always provide our customers with a first-class service. However, in the event of a complaint, please contact us on 01438 730210 or email complaintsagi@lloydwhyte.com.

If you cannot settle your complaint with us, eligible complainants may be entitled to refer it to the Financial Ombudsman Service (FOS) for an independent assessment.

Financial Ombudsman Service
Consumer Helpline: 0800 023 4567
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Website: www.financial-ombudsman.org.uk

Please note, if your Insurer is a Lloyd’s syndicate and you remain dissatisfied with the response that you receive from us, you may, if you wish, refer your complaint to Lloyd’s. Lloyd’s will investigate the matter and provide a final response.

Lloyd’s Complaints
Lloyd’s
One Lime Street
London
EC3M

Email: complaints@lloyds.com
Telephone: +44 (0)20 7327 5693
Fax: +44 (0)20 7327 5225
Website: lloyds.com/complaints