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Privacy Policy

Privacy Introduction

We recognise our responsibility to treat the information we obtain about you with care. Please take a few minutes to read this section carefully as it contains important information relating to the details that you’ve given or should give to us. It explains how we may use your details and tells you about the systems we have in place that allow us to detect and prevent fraudulent applications and claims. We use personal information about you to provide you with a quote. Some of the personal information we ask you to provide may be sensitive. If you buy one of our policies, then we’ll treat you as having given us consent to use and sensitive personal data in connection with the administration of your policy. 


An update to our Privacy Notice

MIAB value your personal information and take care that it is protected. We have reviewed and updated our Privacy Notice to ensure it continues to comply with the General Data Protection Regulations. Please click here to read our Privacy Notice in full. 


UK Money Laundering Regulations

We are obliged to conform to the UK Money Laundering Regulations and to the guidance notes from the Joint Money Laundering Steering Group. This process may require sight of certain documentation to verify client identity and place of residence, and we may request clarification on how any monies being invested were obtained. If you provide false or inaccurate information and we suspect fraud or money-laundering we will record this. We may not forward any applications or money to third parties/ product providers until our verification requirements have been met, and we will take no responsibility for any resulting delay. In circumstances where sufficient verification is not received in a timely manner after we have received completed applications, the application(s) and any monies may be returned to you. 


Compensation arrangements

If you make a complaint and we are unable to meet our liabilities, you may be entitled to compensation from the Financial Services Compensation Scheme. Most types of investment business are covered up to a maximum limit of £85,000, whereas Insurance business is covered for 90% of the claim, without any upper limit. For annuities, advising and arranging is covered for 100% of the claim, without any upper limit. Further information about these amounts and limits for all other product types are available from the FSCS at https://www.fscs.org.uk/what-we-cover/


Regulatory status 

MIAB is a trading style of The Medical Insurance Advisory Bureau Ltd which is authorised and regulated by the Financial Conduct Authority under register number 586374 as a general insurance intermediary and as a credit broker. MIAB does not charge any fees to customers in relation to Credit Broking activities. In Jersey, MIAB is regulated by the Jersey Financial Services Commission Ref: GIMB0222. The Medical Insurance Advisory Bureau Ltd Registered in England and Wales No. 7217140 Registered office: Affinity House, Bindon Road, Taunton, Somerset, TA2 6AA.

These details can be checked on the FCA’s Register by visiting the FCA’s website www.fca.org.uk/register or by contacting the FCA on 0800 1116768.


Telephone calls

We may record telephone conversations to offer you additional security, resolve complaints and improve our service standards. Conversations may also be monitored for staff training purposes. 


Renewal time comes around so quickly but it was a simple and easy process. Given lots of time to review the renewal policy and ask any questions, which were answered very promptly. The price is very competitive too! Great service from a very good company!
- Lilian Borrows, Practice Manager, Sullivan Way Surgery

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