If you cannot settle your complaint with us, eligible complainants may be entitled to refer it to the Financial Ombudsman Service (FOS) for an independent assessment. The FOS Consumer Helpline is on 0800 023 4567 and their address is Financial Ombudsman Service, Exchange Tower, London E14 9SR. Website: www.financial-ombudsman.org.uk.
Our aim is to always provide our customers with a first-class service, however, in the event of a complaint, please contact our Complaints Handler on 01438 730210 or email firstname.lastname@example.org.
Please note, if your Insurer is a Lloyd’s syndicate, and you remain dissatisfied with the response that you receive from us, you may if you wish, refer your complaint to Lloyd's. Lloyd’s will investigate the matter and provide a final response. Lloyd's contact details are as follows:
One Lime Street
Consumers wishing to complain about a policy sold online or by email, can register the complaint using the Online Complaint Resolution platform (ODR) at http://ec.europa.eu/consumers/odr.